Содержание
Course Overview1m 50s Course Overview1m 50sOverview10m 53s Introduction and a Story2m 38s Key Skills You Need and Course Overview2m 18s Why Are You Here?2m 58s Course Objectives48s Demand for People Like You2m 8sAligning IT Activities to the Business39m 54s Overview1m 28s Why Aligning Is Important1m 20s Your Challenge3m 19s Course Objectives2m 11s Effects of 'Misalignment'2m 34s Aligning IT Goals4m 28s Mapping IT Projects5m 52s Defining Priorities6m 29s Setting Priorities3m 21s The Activity Card4m 55s Summary3m 52sManaging Customer Expectations1h 5m 35s Overview1m 13s Why Manage Customer Expectations1m 36s Defining Customer Expectations7m 9s Strategies for Managing Customer Expectations1m 26s Quality Communication11m 1s Know Your Limitations7m 34s Learn How to Say 'NO'6m 8s Service Level Agreements (SLA)4m 15s SLAs Deconstructed4m 51s More SLA Examples and Guidance5m 27s Valuing Customer Service6m 17s Recap and Summary8m 33sBuilding Team Structure and Capabilities58m 22s Overview2m 15s Building Team Structure6m 55s Building Team Roles and Responsibilities6m 18s Building Team Skills10m 37s Determining Skill Requirements4m 18s Prioritizing and Planning Skill Requirements3m 5s Informal Training Ideas6m 53s Building Team Capabilities with Performance Reviews10m 37s Motivating Your Team3m 49s Summary3m 30sAcquiring the Right Talent1h 4m 12s Overview1m 49s Team Retention3m 28s How to Retain People6m 16s Finding the Right Talent5m 27s Defining the Requirements6m 27s The Acquisition Process6m 54s Face-to-Face Interviews4m 41s Making Your Final Selection7m 24s Preparing & Designing Your Interview Questions4m 46s Seeking Motivation and Attitude7m 47s Onboarding4m 57s Summary4m 10sManaging Through Effective Communication57m 59s Introduction1m 44s Overview2m 55s Informal Communication1m 0s Stand Ups3m 0s Walk Arounds3m 49s Informal Emails2m 13s Daily Interactions5m 56s Formal Communication1m 40s Presentations4m 56s Meetings10m 49s Formal Emails7m 50s Status Reporting4m 8s If You Really Don't like Communicating with People…2m 12s Closing Thoughts & Summary5m 41sPromoting Productivity Through Team Processes1h 25m 56s Overview2m 58s Process, Process, Process1m 29s Managing Your Processes5m 41s Key Processes: An Overview1m 32s Work Intake11m 53s Requirements Analysis4m 48s Estimation4m 47s Design and Architecture5m 45s Construction7m 39s User Acceptance Testing13m 40s Promoting to Production3m 53s Application Maintenance7m 27s Operational Support6m 9s Project Management6m 29s A Note on Agile & Summary1m 38sSummary and Final Words17m 37s A Story: Revisited2m 43s Practical Team Management Skill Groups1m 1s Module Summaries12m 10s A Final Word58s Related Pluralsight Courses42s